Help
Support.
Stuck, found a bug, or have an idea? Email mg.app.software@gmail.com. A real person reads every message. Tell us your phone model and what you were doing when it went wrong, and we can help faster.
Manage or cancel HardPass Pro
In the app: Settings > Manage subscription. Or from your store account:
- App Store: Settings > your name > Subscriptions > HardPass.
- Google Play: Play Store > profile icon > Payments & subscriptions > Subscriptions > HardPass.
Cancel at least 24 hours before the period ends to avoid the next renewal. Deleting the app does not cancel a subscription.
Restore a purchase
New phone or reinstalled? Open Settings > Restore purchases while signed in to the same App Store or Google Play account you bought Pro with.
Refunds
Payments go through Apple or Google, so they handle refunds. Request one at reportaproblem.apple.com for the App Store, or from your Google Play order history.
Backup and reinstalling
With Settings > Backup & sync turned on, your challenges, urges and check-ins come back after you reinstall HardPass on the same phone. The backup is anonymous: no account or email is needed.
Not getting the 24-hour reminder?
Make sure notifications for HardPass are allowed in your phone's settings, and that Focus or Do Not Disturb isn't silencing them. Some battery savers also delay reminders; exclude HardPass if yours does.
Delete your data
Settings > Clear all local data erases everything on your phone. To have your anonymous backup deleted from our server too, email mg.app.software@gmail.com. Details are in the Privacy Policy.